Colorado Springs Philharmonic FAQs Regarding the Coronavirus COVID-19
Updated 03/12/2020

What are you doing to keep patrons safe?
We are working with the Pikes Peak Center and Ent Center for the Arts at UCCS to take extra measures by providing additional hand sanitizers and disinfectant wipes throughout the building, particularly in high traffic areas. Additionally, the custodial team will routinely disinfect commonly touched surfaces, such as doorknobs, handles, elevator keypads, etc.

How are you tracking the virus?
We are actively and seriously monitoring the situation, with updates from the El Paso County Health Department, the Colorado Department of Public Health, and Center for Disease Control. 

If an outbreak occurs, will the concerts still go on?
Should an outbreak occur, we will prioritize the health of our employees and friends in the audience by implementing and communicating appropriate changes as recommended by state and local government officials.

If concerts are postponed or cancelled, how will I be notified?
In the event of postponement or cancellation, we’ll notify all ticket buyers at least 2-3 hours before the event via email, phone and text. If you need to exchange your tickets, you may fill out our Ticket Exchange Request form here. Additionally, we will update csphilharmonic.org should any changes occur.

What if I feel unwell or am part of a vulnerable community?
In alignment with recommendations from public health officials, we highly encourage those who are greater risk of illness or those who feel uncomfortable attending events to stay home, and we are happy to make adjustments to any existing tickets.

You may fill out our Ticket Exchange Request form here if you need to exchange tickets for an upcoming performance during the 2019-20 concert season.

What are my ticket options if a concert is postponed or cancelled?

To give you the greatest flexibility during this time, you have options through December 31, 2020.

• Exchange your tickets to an upcoming performance. We are happy to exchange your tickets for one of the many upcoming Philharmonic performances through December 31, 2020. During this flexible period, exchanges must take place no later than 30 days after the scheduled performance. For requests into the 2020-21 Concert Season, a voucher will be mailed in August 2020. Click here to fill out the Ticket Exchange form.
• Donate your ticket. As a nonprofit organization, the Colorado Springs Philharmonic relies on the audience we serve. Donating your tickets, in lieu of an exchange, is a generous way to support great music and receive a tax deduction. To donate your unused tickets click here to fill out the Ticket Donation Submission form.

What will you do if a guest artist won’t be able to make it due to restricted air travel?
In the event that a guest artist is unable to perform due to restricted air travel or illness, the Philharmonic will do its best to replace the artist and notify all ticket buyers of the change.